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Frequently Asked Questions

Ordering

How can I place an order with you?

Placing an order with us is very easy. If you know what you want feel free to contact us via phone, email or in person.

Not sure what you’re after yet? No problem – contact us and we’ll be able to help you choose the uniform to perfectly suit you.

Do you have minimums?

If you’re looking at getting plain garments (with no branding) there is generally no minimum units required. Depending on the branding method you’d like to use there will usually be a minimum order required to process the order:

Embroidery – 5 units for the first order then no minimum after that

Screen Printing – 10 units minimum per order

Digital Transfer – 10 units minimum per order

Note that in most cases you can mix your garments. For example you’d like to get screen printing, you could get 5 tee shirts, 4 polos and a jacket. As long as the artwork is the same this would make up the minimum.

What happens if I change my mind and decide not to go ahead?

If you decide not to proceed you will only be liable for any costs which have occurred to process your order up until the cancellation. For example if we have set up your logo and purchased in your garments for your order you will need to pay for the logo set up and the return fees to return the garments to the warehouse.

 


 

Samples

Can I get samples before I buy?

Yes you can. We have a showroom at our Fairfield location which has a healthy assortment of our best selling items. If you’re after something we don’t have which is readily available that’s no problem, we can look at getting one for you.

How long can I have the samples for?

The loan time for samples is 10 business days. If you need them for longer please contact us and as long as there are no other customers waiting to see them we should be able to extend your loan time. Note that the loan time is a maximum of 15 business days.

What happens if I don’t return the samples in time?

We understand how busy workplaces can get. We’re here to work with you to make organizing your new uniforms as simple as possible. If you don’t return the samples within the required timeframe we will contact you to organize either an extension, their return or their purchase.

Can I keep the samples?

If you’d like to keep the samples please contact us and we can arrange that for you.

 


 

Branding

Is there a minimum for branding?

Embroidery – 5 units for the first order then no minimum after that

Screen Printing – 10 units minimum per order

Digital Transfer – 10 units minimum per order

What type of format does my logo need to be in for branding?

Embroidery – any format as fine so long as it is legible.

Screen Printing – we will require your logo in a vector format (generally AI, EPS or PDF). If you have a special font the text will need to be outlined in the file or the font file provided with the artwork. We will also require your Pantone or CMYK colours.

Digital Transfer – ideally we would like your logo in a vector format but most file types will work for this branding method so long as they are hi res and clear.

Not sure if your logo is in the right format? No worries – contact us now and we can help.

What if I don’t have my logo in the correct format?

If you don’t have your logo in the correct format that is no problem. We have graphic designers on staff and we can get your logo redrawn correctly. Please contact us for costs and information.

Can I supply my own garments for branding?

Ideally we prefer to supply the garments for branding as the garments we use have been rigorously tested for the branding methods we supply.

Make contact with our staff to confirm if your garments will be suitable for branding. If they are they must be in a new condition. For hygiene reasons we can’t accept worn garments for branding.

What is an embroidery?

Embroidery is the branding method of using needles and threads to create text and logos on garments.

Unlike the olden days where it was done by hand, it’s now done by an embroidery machine. This means that you can have the best representation of your logo possible.

What is a screen print?

Screen printing is a branding method which uses ink to create logos on garments.

Using a vector file of your logo, a film negative is created per colour, per logo size. These film negatives are then used to make the screens (think of a small wire mesh window which the ink will transfer through).

By using the screens, ink will be brushed over them to create the design. Once the screen print has been put onto the garment it is then put through a special oven which cures the ink to make sure that it lasts a long time.

What is a transfer?

A transfer is a printing method which uses inkjet printers to create an exact copy of your logo on a vinyl media. This is then printed out and heat pressed onto the garments.

Transfers have come a long way thanks to modern technology. Gone are the days where they would feel like stickers and crack/peel off the garments after a few washes.

Today’s transfers are silky smooth, ultra-light and thin and will usually outlast the life of the garment.

 


 

Lead Times

How long does it take to get an order?

For plain garments the lead time is 5 business days.

For embroidery the lead time is 5 – 10 business days.

For screen printing/digital transfers the lead time is 10 – 15 business days.

If you’re looking at getting garments with different types of branding (for example both embroidery and screen printing) please contact us for a lead time.

Can you supply orders faster?

Generally speaking yes. We work hard to forge strong bonds with our suppliers and can therefore swing things through faster if needed.

Please contact us if you have a deadline.

Can I buy garments from you on the spot?

While we have a showroom full of examples of different types of garments we only stock a certain items. The main core of what we can provide to you on the spot is garments and equipment suited for the hospitality industry.

Other garments/promo products etc will need to be ordered in from our suppliers.

 


 

Freight

Do you ship Australia Wide?

Yes we do! We offer different types of postage through reliable carriers.

Do you ship overseas?

Yes we can. If you require an overseas shipment please contact us.

How long does will my order take to arrive after being dispatched?

Generally speaking most orders are received within 1-2 days, depending on your location.

Victoria

Destination

Delivery By (business day after posting)

Metropolitan areas

1 – 3 business days

Country Victoria

2 – 4 business days

SA, TAS, NSW, ACT, QLD

Destination

Delivery By (business day after posting)

Metropolitan areas

1 – 4 business days

Country locations

2 – 5 business days

WA, NT, Far North QLD

Destination

Delivery By (business day after posting)

Metropolitan areas

1 – 5 business days

Country locations

3 – 6 business days

What type of freight provider do you offer?

We offer Star Track and Australia Post.

 


 

Returns

Do you accept returns?

We understand that sometimes you may need to return or exchange an item. Where possible we will try to aid the return or exchange. For more information on our return policy please contact us.

What returns do you not accept?

We cannot accept any garments which have been branded/altered in any way. For more information on our return policy please contact us.

 


 

General

Do you offer alterations?

We have a small in house production facility which offers basic garment alterations such as sleeve and leg shortening.

This service generally works best for local customers who are able to come to our Fairfield location to be measured to ensure the best possible finish.

If you’re unable to come to us but still require alterations please contact us.

Do you offer custom made garments?

We have a small in house production facility which can provide smaller runs of boutique items.

If you’re after larger runs of custom made garments we have strong bonds with suppliers and factories which should be able to facilitate your needs.

For further information on custom made garments please contact us.

Can someone come and see me?

While we recommend coming to see our showroom as this provides easy access to a large variety of samples and readily available information, we do have experiences sales reps who are able to do onsite visits.

If you would like to have a sales rep visit you please contact us for more details.

What are your opening hours?

Monday – Thursday 8.30AM – 4.45PM

Friday 8.30AM – 4.00PM

Where are you located?

We’re located in Fairfield, Victoria just 6km north east of the Melbourne CBD.

169 Perry St, Fairfield, VIC

Do you have a showroom I can visit?

We have a showroom located in Fairfield, Victoria just 6km north east of the Melbourne CBD.

Can I order online?

At Durawear we’ve invested a lot of time and resources into making ordering as easy as possible for our customers.

Our experience has allowed us to be able to create customized look books, order forms and webstores for our customers.

If you’re interested in any of these items please contact us.

What size businesses do you deal with?

Here at Durawear we’re happy to work with the individual looking for a personal uniform up to multisite large organizations and everything in between.

What sizes do you supply?

With such a huge variety of garments we also have a large assortment of sizes.

Generally speaking we can offer ladies size 6 – 30 and mens size Small to 5XL.

A few of our brands also offer children’s sizes too.

Contact Us

If you need more assistance you can always contact our Customer Service team on (03) 9088 3530 between 9.00am – 5.00pm AEST Monday to Friday (excluding public holidays), or email service@durawear.com.au.

Services

• On-site measuring
• Garment design
• Manufacturing
• Embroidery
• Screen-printing

Get a Quote

Need a custom order? Need embroidery or monogramming? Please let us know and request a quote. We’ll get back to you as soon as we can.

Our Showrooms

291 High Street (Map)
Northcote VIC 3070

Phone: (03) 9481 8477

555 LaTrobe Street (Map)
(Cnr. King St)
Melbourne VIC 3000

Phone: (03) 9642 3621

72 Mary St (Map)
Surry Hills NSW 2010

Phone: (02) 9211 3128