Got questions, we've got you covered

Frequently Asked Questions

Ordering

How do I place an order?

Placing an order with us is easy.

If you know the garments that you require please contact us via phone, email or in person.

Not sure what you’re after yet?

No problem – please click here to complete our new customer questionnaire and we will guide you towards a uniform solution tailored to your exact requirements.

You can also view our garment catalogues here.

Do you have a minimum order quantity (MOQ)?

If you require garments with no branding there is generally no MOQ.

If you require branding the following MOQ applies:

Embroidery – 5 units for the first order, no minimum there after.

Screen Printing – 10 units minimum per order.

Digital Transfer – 10 units minimum per order.

Note that in most cases you can mix your garments to reach the MOQ. For example, if you require screen printing, you can order 5 tee shirts, 4 polos and a jacket. Note that the same artwork must be used across all garments.

What happens if I change my mind and decide not to proceed with an order?

If you decide not to proceed with an order you will only be liable for the costs incurred to process your order up until the point of cancellation.

For example if we have set-up your logo and have prepared your garments ready for embroidery, you will need to pay for the logo set-up and the return fees of the garments to the warehouse.

 


 

Samples

Can I view samples before I buy?

Yes you can. We have a showroom at our Fairfield location (by appointment only) which has a healthy assortment of our best selling items.

If you require a garment that we don’t have in stock but is readily available we can try to organise ordering one for you.

How long can I keep samples garments?

The loan time for garment samples is 10 business days.

If you require longer please contact us.

Note that the loan time is a maximum of 15 business days.

What happens if I don’t return the samples in time?

If you cannot return the samples within the required timeframe we will contact you to organize either an extension, their return or their purchase.

Can I keep the sample garments?

If you would like to keep the garment samples please contact us and we will arrange an invoice for payment.

 


 

Branding

Is there a minimum garment quantity for branding?

Embroidery – 5 units for the first order, no minimum thereafter.

Screen Printing – 10 units per order

Digital Transfer – 10 units per order

What type of logo formats do you accept for branding?

Embroidery – any format, preferably high resolution.

Screen Printing – vector format (generally AI, EPS or PDF). If you do not have this file type we can organise this for you. Please send us your logo in any file format for a quote.

Digital Transfer – any format, preferably high resolution.

If you require further help with file formats please contact uscontact us.

What if I don’t have my logo in the correct file format?

We have graphic designers that can redraw and/or reformat your logo. Please contact us for costs and more information.

Can I supply my own garments for branding?

We do not offer a BYO garment service, however if you are placing an order with us for other garments and you have a small number of BYO garments we can consider helping where we can.

Please contact us to discuss further.

What is embroidery?

Embroidery is the branding method of using needles to apply threads to fabric, creating text and logos.

Early embroidery examples date back to the 5th–3rd century BC when it was done by hand. Contemporary embroidery is stitched by computerised embroidery machines.

The majority of our garment branding is embroidery for its professional appearance and durability.

Embroidery can be applied to nearly all types of clothing, in most garment locations and in sizes from approximately 5cm to 30cm.

What is a screen print?

Screen printing is a branding method which uses ink to create logos on garments.

Using a vector file of your logo, a film negative is created for each colour in your logo. These film negatives are then used to make the screens (think of a wire mesh window which the ink will transfer through).

Ink is brushed over the screens, leaving a print on the material. Once each colour has been screen printed onto the garment it is inserted into a specialised oven to cure the ink.

Screen printing is ideal for logos on tee shirts, hoodies and aprons.

What is a transfer?

A transfer is a printing method which uses inkjet printers to print an exact copy of your logo onto a vinyl media. This is then heat pressed onto the garments.

Transfers have come a long way thanks to modern inks, printers and application media. Gone are the days where an they would feel like stickers and crack/peel off garments after a few washes.

Today’s transfers are silky smooth, ultra-light and thin and will usually outlast the life of the garment.

While more expensive due to the labour-intensive nature of adhering the print to garments, transfers are ideal for complex logos that cannot be replicated by embroidery and screen printing.

 


 

Lead Times

How long does it take to receive an order?

For plain garments the lead time is generally 5 business days.

For embroidery the lead time is generally 5 – 10 business days once designs have been finalised.

For screen printing/digital transfers the lead time is generally 10 – 15 business days once designs have been finalised.

If you require garments with a multitude of branding types (eg. both embroidery and screen printing) please contact us for current lead times.

Can you supply an urgent order with a short turnaround time?

If you require a short turnaround time please contact us with your requirements.

We will check our current production schedule and garment availability to see if we can assist you.

Can I buy garments directly from your warehouse or showrooms on the spot?

While we have a showroom full of garment samples at our Fairfield location (by appointment only) we only stock certain line items. Please contact us with your requirements.

We hold an extensive range of chef and hospitality uniforms, footwear and equipment which are available from our stores. Click here for locations and our product range.

 


 

Freight

Do you ship Australia Wide?

We have customers located in all corners of Australia and can supply your requirements to any location. Whether a small airbag or a full pallet, we have a multitude of reliable carriers that will deliver to your door.

Do you ship overseas?

Yes we can. If you require an overseas shipment please contact us.

How long does will my order take to arrive after being dispatched?

Depending on your location most orders are received within 1-4 days.

Note that further delays can occur during peak times (Christmas etc) and due to pandemic related shipping issues.

Victoria

Destination

Delivery By (business day after posting)

Metropolitan areas

1 – 3 business days

Country Victoria

2 – 4 business days

SA, TAS, NSW, ACT, QLD

Destination

Delivery By (business day after posting)

Metropolitan areas

1 – 4 business days

Country locations

2 – 5 business days

WA, NT, Far North QLD

Destination

Delivery By (business day after posting)

Metropolitan areas

1 – 5 business days

Country locations

3 – 6 business days

What freight providers do you use?

We primarily use Star Track and Australia Post.

We also have accounts with other major carriers including FedEx, DHL, Couriers Please, Fastway and others.

Orders can be sent and delivered same day in Sydney and Melbourne metro areas via Civic Couriers.

If you require a specific carrier or service please contact us with your requirements.

 


 

Returns

Do you accept returns?

We understand that sometimes you may need to return or exchange an item. Where possible we will try to aid the return or exchange. For more information on our return policy please contact us.

What returns do you not accept?

We cannot accept any garments which have been branded, altered or worn in any way.

Garments must be sealed in original packaging with swing tags intact.

For more information on our return policy please contact us.

 


 

General

Do you offer alterations?

We have an in-house production facility offering garment alterations such as sleeve and leg shortening.

This service generally works best for local customers who can visit our Fairfield location to be measured to ensure the best possible finish.

Please contact us with your requirements and to make an appointment.

If you are unable to visit but still require alterations please contact us to discuss further.

Do you offer custom-made garments?

We have an in-house production facility that can design and manufacture small runs of custom garments.

If you require custom garments in large quantities we have offshore manufacturing that can facilitate your requirements.

For further information please contact us.

Can someone come and see me?

While we recommend visiting our showroom (by appointment only) as this provides easy access to our onsite selection of garment samples and readily available information, we do have experienced sales reps who can provide onsite visits.

Note that a minimum spend applies. Please contact us for more details.

What are your opening hours?

Fairfield VIC Head Office & Warehouse:

Monday – Thursday 8.30am – 4.45pm

Friday 8.30am – 4.00pm

Our Chef & Hospitality Showrooms:

Please click here for locations and opening hours.

Where are you located?

Our Head Office and Warehouse is located at 169 Perry St, Fairfield, VIC.

Please note visitations are by appointment only. Contact us to book a time.

Our Chef & Hospitality Showrooms:

Please click here for locations and opening hours.

Do you have a showroom I can visit?

We have a samples showroom at our Head Office and Warehouse located at 169 Perry St, Fairfield, VIC.

Please note visitations are by appointment only. Contact us to book a time.

Our Chef and Hospitality uniforms and equipment showrooms:

Please click here for locations and opening hours.

Can I order online?

Due to the extensive and ever-evolving range of garments we offer we do not present our garments in an e-commerce environment.

The majority of our customers benefit from our personalised quoting service where we prepare the best uniform solution for your business based on your specific requirements.

Click here to complete our new customer questionnaire.

For online purchasing of chef and hospitality uniforms and equipment please visit www.clubchefstore.com.au

What size businesses do you deal with?

We manage the uniform requirements for organisations of all sizes, from small businesses with only a handful of staff to large hotels and multinationals.

What garment sizes can you supply?

We offer a broad range of garments in an extensive assortment of sizes.

Generally speaking we can offer ladies size 4 – 30 and mens size XS to 5XL.

We can also supply children’s sizes.

If you require a uniform solution that offers a broad range of sizes for your staff please communicate this in our new client questionnaire. Our staff can direct you towards the garment ranges that offer the broadest range of sizes and shapes.

Contact Us

If you require further assistance please contact our Customer Service team on (03) 9088 3530 between 8:30am – 4:45pm AEST Monday to Thursday and 8:30am - 4pm on Fridays (excluding public holidays), or email service@durawear.com.au.

Services

• On-site measuring
• Garment design
• Manufacturing
• Embroidery
• Screen-printing

Request a Quote

Do you require a custom order, embroidery or monogramming? Please request a quote.

Our Locations

Head Office (by appointment only):

169 Perry Street (Map)
Fairfield VIC 3078

Phone: (03) 9481 8477

Showrooms

(for chef and hospitality uniforms, equipment & footwear only):

291 High Street (Map)
Northcote VIC 3070

Phone: (03) 9481 8477

555 LaTrobe Street (Map)
(Cnr. King St)
Melbourne VIC 3000

Phone: (03) 9642 3621

72 Mary St (Map)
Surry Hills NSW 2010

Phone: (02) 9211 3128